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Best watch repair booking software to grow your business

Smart scheduling, seamless payments, and automated reminders — built to keep your calendar full and customers coming back.

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Your Watch Repair Business
⭐ 4.9 • Open now
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This Week £2,450
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Everything you need to run your watch repair business

Packed with powerful tools to grow your revenue, streamline your bookings, and boost client retention.

Bench Blocks for Servicing & Regulation

Set protected time for strip-downs, lubrication, timing and water-resistance testing, so quick walk-in style jobs don’t chop your day into unusable gaps.

Repair Intake That Captures What Matters

Ask for brand/model, symptoms (stopping, losing time, moisture), photos, and whether it’s quartz or mechanical. You start with proper information instead of guessing from a rushed phone call.

Assessment First, Quote Second

Offer a “diagnosis/estimate” booking that leads into an approved repair. Perfect for vintage pieces, shock damage, or clocks where you won’t know parts and labour until it’s on the bench.

Deposits for Parts-Led Jobs

Take a deposit when you need to order crystals, crowns, movements or clock components. It stops you being out of pocket when customers change their mind after you’ve bought parts.

Automatic Updates Without Constant Phone Tag

Send confirmations, reminders, and status messages like “awaiting parts” or “ready for collection”. Customers feel looked after while you get on with repair work uninterrupted.

Collection Slots & Unpaid Repairs Control

Offer pick-up appointments so collections don’t become a queue at the counter. Mark jobs as paid/unpaid and avoid handing over finished watches while you’re still chasing the balance.

The challenges every watch repair faces

Walk-ins vs Bench Time

Battery swaps, strap changes and bracelet sizing are profitable, but they interrupt delicate bench work. If you don’t control your day, you end up stopping mid-assembly or losing concentration during regulation. You need booking rules that protect uninterrupted blocks for servicing.

Diagnosis Before You Can Quote

Many repairs can’t be priced properly from a phone call. A customer says “it’s losing time” but it could be magnetised, worn pivots, a dry movement, or impact damage. You need a booking flow that separates assessment from repair and records symptoms and photos.

Parts Sourcing Delays & Customer Chasing

Waiting on a specific crystal, crown, gasket set or suspension spring can stall a job for days. Without structured updates, you spend time returning calls and explaining the same delay repeatedly. Customers get nervous when their timepiece disappears into the back room.

High-Value Items & Proof of Handover

A watch isn’t a boiler part — it’s often sentimental or expensive. You need a clear record of make, model, serial, condition on receipt, and agreed work. If a customer disputes scratches or missing links, your notes and timestamps matter.

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One platform for everything

  • 24/7 online booking
  • Automated reminders
  • Instant payments
  • No more double-bookings
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Built for real watch repair workflows

Most watch repair days start with a bench plan, not a clean diary. You’ve got movements mid-service, a pressure test booked for late morning, and a couple of “while-you-wait” jobs that keep cash flowing. Then the phone goes: a customer wants to know if their grandfather clock is ready; another asks for a price on a glass replacement; someone else turns up with a bracelet adjustment and expects it...

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What we help with

  • Missing calls while you’re regulating or mid-assembly
  • Walk-in battery swaps wrecking your servicing schedule
  • Customers expecting a quote before you’ve assessed the movement
  • Ordering crystals/crowns then the customer vanishes
  • Collections turning into a queue when you’re trying to work
Watch Repair Business Mobile App

Manage Your Watch Repair Business
From Anywhere

Download the iBookFast Provider app and manage your watch repair bookings on the go. Accept appointments, chat with clients, track earnings – all from your phone.

Real-Time Watch Repair Bookings Accept watch repair bookings, confirm or reschedule instantly
Live Chat Message your watch repair clients directly
Push Notifications Never miss a watch repair booking or enquiry
Business Analytics Track your watch repair business earnings
Team Management Manage your watch repair team schedules
Review Management Respond to watch repair service reviews
Download on the App Store
Get it on Google Play

Free to download. Requires a iBookFast provider account.

Quick Setup

Get started in 3 simple steps

Your watch repair business accepting bookings in under 5 minutes

1

List Your Real-World Services (Not Just “Repair”)

Add separate bookings for battery replacement, strap/bracelet sizing, pressure testing, diagnosis/estimate, full service, and clock repair intake. Set the right durations so quick jobs don’t steal time from bench work.

2

Set Bench Blocks, Lead Times & Collection Slots

Decide when you’ll take while-you-wait work and when the bench needs uninterrupted time. Add lead times for servicing and create collection appointments so finished jobs don’t interrupt your day.

3

Switch On Deposits & Job Updates

Take deposits for parts-led repairs and set automatic messages for confirmations, reminders, “awaiting parts”, and “ready for collection”. Customers stay informed without you living on the phone.

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Simple Pricing

Choose the Perfect Plan for Your Business

Start free and scale as you grow. No hidden fees, cancel anytime.

Starter

Perfect for getting started with your first listing

Free
  • 0% platform commission
  • Free Listing
  • Email Notifications
  • Unlimited Services
Get Started Free

Pro

Great for growing businesses with multiple services

£ 14 /month
  • Up to 5 team members
  • 0% platform commission
  • Up to 5 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Premium

Best for established businesses ready to scale

£ 29 /month
  • Up to 15 team members
  • 0% platform commission
  • Up to 15 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
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30-day free trial, no card required

Secure Payments
Cancel Anytime
24/7 Support
No Hidden Fees

Save 10+ Hours Weekly

Automate scheduling and spend more time on what you do best

Increase Revenue by 40%

Fill more slots and reduce no-shows with automated reminders

Happier Clients

Provide a modern booking experience your clients will love

FAQ

Questions? Answers.

Everything you need to know about our watch repair booking system.

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How do I handle urgent “stopped watch” requests without wrecking my bench schedule?

Set up a specific “urgent assessment” slot with limited daily capacity, rather than letting urgent jobs land anywhere. Customers can book the next available assessment while you keep protected bench blocks for servicing. If it’s a simple quartz issue, you can convert it to a quick fix on the spot without overbooking the whole day.

What job types should I offer as separate bookings in a watch repair shop?

Most UK repairers do best separating quick counter work (battery, strap/bracelet sizing, pin and collar, spring bars) from assessment appointments and full services. Add a dedicated “diagnosis/estimate” booking for anything uncertain. For clocks, use an intake booking that gathers size/weight and transport details.

When should I take payment for watch repairs — upfront, deposit, or on collection?

For simple jobs, pay-on-completion works well. For anything involving parts ordering (crystal, crown, movement, gasket sets), a deposit protects you if the customer changes their mind. The booking system can take the deposit at approval stage and the balance on collection.

Is there seasonal demand in watch and clock repair in the UK?

Yes — you’ll often see a rush before holidays, wedding season, and big events when people want their best watch back on the wrist. January can bring bracelet sizing and battery work from gifts, and late spring/summer increases requests for water-resistance checks and reseals. Booking rules help you handle spikes without turning away proper servicing work.

Can I run multiple benches or staff through the same booking calendar?

You can set up separate availability for different people or benches, which matters if one person handles counter work and another focuses on servicing. You can also route certain bookings (like vintage service or clock work) to the right diary. That stops double-bookings and keeps specialist work with the right hands.

How does the system help turn quotes into confirmed repair jobs?

After an assessment, you can send a clear quote and let the customer approve it without playing phone tag. Once approved, you can take a deposit if parts are required and automatically schedule the repair into the next available bench block. It reduces the “I’ll think about it” drop-off that happens when there’s no follow-up.

What customer messages are actually useful for watch repairs?

Customers want short, specific updates: received, assessed, awaiting parts, repair in progress, regulated/tested, ready for collection. For water resistance work, a note confirming seals/pressure test results helps. These messages cut repeat calls and build trust, especially for high-value pieces.

Can I price differently for quartz, mechanical, vintage, and clock repairs?

Yes — you can list fixed prices for straightforward jobs like batteries and strap fitting, and use “from” pricing for servicing where condition varies. For vintage or rare pieces, make the booking an assessment first so you can inspect before committing to a figure. Clock repairs can be priced with an intake/assessment fee and then a quoted repair.

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Keep 100% of your earnings

70% Less No-Shows

Automated reminders

24/7 Booking

Accept bookings anytime

Instant Payments

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Why iBookFast for your watch repair business?

Watch and clock repair is a mix of quick turnarounds and slow, careful work — and that’s exactly why a basic calendar doesn’t cut it. A battery replacement or strap fitting is often a same-day decision. The customer is already in town and wants to pop in now. If you let those jobs land randomly, they interrupt the work that actually needs focus: dismantling a movement, inspecting jewels, cleaning...

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Start Taking Proper Watch Repair Bookings (Even When You’re on the Bench)

0% commission booking built for battery swaps, servicing, vintage repairs and clock intake — with deposits and customer updates included.

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