Can I keep space for urgent ‘UFH not heating’ call-outs without wrecking my install diary?
Yes. You can set specific urgent slots (or same-day triage calls) that don’t overlap with first fix or screed-related work. That way you’re not cancelling a planned install because a thermostat has dropped off Wi‑Fi. You also control what counts as urgent so the diary doesn’t fill with non-urgent tweaks.