How do you handle urgent HMRC letters and penalty notices without blowing up the diary?
Set an “HMRC urgent” appointment type with limited daily availability and tighter rules, so you’re not accepting unlimited last-minute calls. You can require a short intake (what letter, what deadline, what tax year) and request the client uploads the letter before confirming. That way you can triage quickly and decide whether it’s a quick response, a paid advice session, or a longer compliance job.