How do I handle ‘urgent’ bookings, like a last-minute end-of-life pet session?
You can keep a limited number of priority slots available each week and label them clearly (for example, “short-notice session”). If you do end-of-life sessions, set a specific session type with longer time allowance and quiet location options. The booking form can collect sensitive notes so you’re not asking difficult questions on the phone. You stay in control of your diary while still making space for genuinely urgent work.