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Best jewellery repair booking software to grow your business

Smart scheduling, seamless payments, and automated reminders — built to keep your calendar full and customers coming back.

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Your Jewellery Repair Business
⭐ 4.9 • Open now
Today's Bookings 8 Jobs
This Week £2,450
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Everything you need to run your jewellery repair business

Packed with powerful tools to grow your revenue, streamline your bookings, and boost client retention.

Bench-Time Slots by Repair Type

Set different durations for ring resize, chain soldering, stone setting, engraving, cleaning and polishing. Keep realistic lead times so you’re not squeezing a “quick” job into a day already full of finishing and QC.

Repair Intake Notes, Photos & Materials

Capture metal type, hallmark notes, stone details, finger size, engraving text, and condition photos at booking. Fewer back-and-forth calls, fewer misunderstandings, and a clearer paper trail for high-value items.

Deposit Requests for High-Risk or Custom Work

Take deposits for remake work, part orders, or anything that ties up gold and stones. Customers confirm properly, and you’re not out of pocket when someone changes their mind after you’ve ordered a specific clasp or setting.

Automated Collection & Update Messages

Send “job received”, “in progress”, “ready for collection” and “awaiting approval” updates without stopping mid-solder. Reduce incoming calls asking for progress, especially for postal repairs and gifts needed for a date.

Urgent Repair Holds for Same-Day Fixes

Keep a small number of protected slots for urgent clasp repairs, chain breaks and last-minute resizing before events. You stay helpful without wrecking the rest of your bench schedule.

Multi-Staff Scheduling for Workshop & Front Counter

If you’ve got a bench jeweller, an engraver, or a part-time polisher, assign jobs to the right person and avoid double-booking specialist kit. Perfect when you’re handling counter drop-offs while the workshop is flat out.

The challenges every jewellery repair faces

Turnaround promises that don’t match bench reality

A ring resize can be quick—until it isn’t. Thin shanks, previous sizing seams, heat-sensitive stones, and hallmarks near the cut all change the job time. Customers want a firm collection date, but your diary needs breathing room for rework, polishing, and quality checks.

High-value items need traceability, not scribbled notes

When you’re taking in diamond rings, family heirlooms, or multiple pieces in one drop-off, “blue bag, Mrs Smith” isn’t enough. You need consistent intake details, photos, and clear status so nothing gets mislabelled, mixed up, or left waiting without an update.

Quotes vary wildly between “simple” and “once opened up”

Customers often ask for a price over the phone for chain repairs, clasp replacements, or gold soldering. But once you inspect the links, wear, and metal type, the scope changes. You need a smooth way to turn quote enquiries into confirmed bookings with approvals.

Deposits, part orders and payment timing

Some repairs are fine as pay-on-collection. Others—custom engraving, sourcing specific clasps, replacement stones, or remakes—need a deposit before you order parts or start work. Without a proper system, you end up chasing deposits, delaying jobs, and upsetting customers.

✓ We solve this

One platform for everything

  • 24/7 online booking
  • Automated reminders
  • Instant payments
  • No more double-bookings
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Built for real jewellery repair workflows

Most days start the same: you unlock, check yesterday’s collections, and look at the bench queue—resizes waiting to be polished, a chain repair that needs matching solder, and a stone that’s come loose again after a knock. Then the phone starts. Someone’s bracelet clasp has snapped ahead of a weekend wedding; another customer wants a price for engraving but hasn’t decided on font or wording; and a...

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What we help with

  • Agreeing a “quick resize” then finding the shank is too thin
  • Customers calling for updates while you’re mid-solder or setting
  • Walk-ins and urgent clasp fixes wrecking the bench schedule
  • Missing details for engraving text, font choice, or placement
  • Taking in multiple items and losing track of what’s in each job bag
Jewellery Repair Business Mobile App

Manage Your Jewellery Repair Business
From Anywhere

Download the iBookFast Provider app and manage your jewellery repair bookings on the go. Accept appointments, chat with clients, track earnings – all from your phone.

Real-Time Jewellery Repair Bookings Accept jewellery repair bookings, confirm or reschedule instantly
Live Chat Message your jewellery repair clients directly
Push Notifications Never miss a jewellery repair booking or enquiry
Business Analytics Track your jewellery repair business earnings
Team Management Manage your jewellery repair team schedules
Review Management Respond to jewellery repair service reviews

Free to download. Requires a iBookFast provider account.

Quick Setup

Get started in 3 simple steps

Your jewellery repair business accepting bookings in under 5 minutes

1

List Your Repair Services and Bench Times

Add ring resizing, chain repair, clasp replacement, stone setting, engraving, rhodium plating, cleaning and polishing. Set realistic durations and lead times so the calendar only offers slots you can actually deliver.

2

Set Deposits and Approval Rules

Choose which jobs need a deposit (custom engraving, part orders, remakes) and when you need customer approval after inspection. This stops work starting on vague instructions and protects you when the scope changes.

3

Share Your Booking Link for Drop-Off and Postal Repairs

Put the link on your website, Google Business Profile and socials. Customers can book a drop-off time, select the repair type, and leave details so you’re not trying to gather everything in a rushed phone call.

Simple Pricing

Choose the Perfect Plan for Your Business

Start free and scale as you grow. No hidden fees, cancel anytime.

Starter

Perfect for getting started with your first listing

Free
  • 0% platform commission
  • Free Listing
  • Email Notifications
  • Unlimited Services

Pro

Great for growing businesses with multiple services

£ 14 /month
  • Up to 5 team members
  • 0% platform commission
  • Up to 5 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial

Premium

Best for established businesses ready to scale

£ 29 /month
  • Up to 15 team members
  • 0% platform commission
  • Up to 15 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Secure Payments
Cancel Anytime
24/7 Support
No Hidden Fees

Save 10+ Hours Weekly

Automate scheduling and spend more time on what you do best

Increase Revenue by 40%

Fill more slots and reduce no-shows with automated reminders

Happier Clients

Provide a modern booking experience your clients will love

FAQ

Questions? Answers.

Everything you need to know about our jewellery repair booking system.

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How do I handle urgent jewellery repairs like a broken clasp needed for tomorrow?

You can keep a small number of protected urgent slots each day for quick fixes like clasp replacements, chain breaks, and minor ring adjustments. Customers book the urgent slot online, so you’re not negotiating times over the phone. If you’re fully booked, the system can stop offering unrealistic times and push the next available option.

Can customers book different job types like ring resizing, chain repair and engraving?

Yes—each repair type can be set up as its own service with the right duration and questions. Ring resizing can ask for current finger size and metal type, while engraving can capture exact text and placement notes. That way you’re not treating every job as the same appointment length.

When should I take payment for jewellery repair jobs?

Many shops take payment on collection for straightforward repairs, but deposits are sensible for custom engraving, remakes, and part orders. The system lets you request a deposit at booking and take the balance later. It reduces the awkward “we’ve started, but we need money for parts” conversations.

Does jewellery repair demand change through the year in the UK?

Very much so—December, Valentine’s, Mother’s Day, and wedding season can be manic. You’ll also see last-minute surges before holidays when customers want pieces cleaned, sized, or repaired. Online booking helps you control availability during peaks so you don’t overpromise and underdeliver.

We’ve got a bench jeweller and someone on the counter—can we manage multiple staff?

You can assign services and availability to different team members, so specialist tasks like engraving or stone setting aren’t booked when that person isn’t in. It also helps the counter staff book drop-offs without guessing what the workshop can take on. Everyone sees the same schedule, so you avoid conflicting promises.

How does it help turn quote enquiries into confirmed bookings?

Most enquiries start with price and timescale, especially for resizing and chain repairs. With online booking, customers can select the repair type, share details and photos, and choose a drop-off slot. You can then confirm, request a deposit if needed, and lock in the job instead of losing them to the next jeweller they call.

Can the system reduce “just checking” calls and update requests?

Yes—automatic messages can be sent when the item is received, when it’s assessed, when it’s ready for approval, and when it’s ready for collection. Customers feel looked after without you stopping work to answer the same questions. It’s particularly useful for postal repairs where customers can’t pop in.

Do I have to use fixed prices for repairs, or can I stay flexible?

You can keep pricing flexible. For some services you might show a guide price, then confirm after inspection once you’ve checked wear, metal type, and stone security. The booking can be set up to capture details and request approval if the final price changes after you’ve assessed the piece.

0% Commission

Keep 100% of your earnings

70% Less No-Shows

Automated reminders

24/7 Booking

Accept bookings anytime

Instant Payments

Get paid upfront

Why iBookFast for your jewellery repair business?

Jewellery repair lives and dies on trust and timing. People aren’t booking a haircut; they’re handing over something valuable, sentimental, or both. If you miss a promised collection date for an engagement ring resize or a bracelet repair needed for an anniversary, it doesn’t matter how good your solder line is—your customer remembers the stress. In the UK, demand comes in waves. December is the...

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Start Taking Jewellery Repair Bookings Without the Phone Tag

Let customers book resizes, chain repairs and engraving online with deposits and 0% commission.

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