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Best drainage booking software to grow your business

Smart scheduling, seamless payments, and automated reminders — built to keep your calendar full and customers coming back.

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Your Drainage Business
⭐ 4.9 • Open now
Today's Bookings 8 Jobs
This Week £2,450
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Everything you need to run your drainage business

Packed with powerful tools to grow your revenue, streamline your bookings, and boost client retention.

Emergency slot control for blocked drains

Keep same-day capacity for sewage backups and urgent unblocks, while still letting routine drain cleaning book in ahead. You decide how many emergency slots you’ll take, and the diary won’t quietly fill them with non-urgent jobs.

Job-type booking that matches how drainage works

Set services like drain unblocking, CCTV drain surveys, drain jetting, soakaway issues, and sewer repair as separate bookings with the right time allowances, call-out fees, and customer questions (access, manholes, shared lines, previous issues).

Map-based scheduling to cut dead travel time

Plan the day around postcode clusters so you’re not zig-zagging across town between call-outs. Ideal when you’re moving a jetter, reels, and inspection kit and you can’t afford to lose an hour to traffic between two “quick” jobs.

Quote-to-book follow-up for surveys and repairs

Turn CCTV findings into a clear quote and send it straight out with a link to book the repair slot. No more ‘I’ll think about it’ disappearing acts after you’ve spent time on site diagnosing a collapsed section or root ingress.

Deposits, card payments, and invoicing that fit the job

Take a booking deposit for domestic call-outs, collect card payment on completion, or invoice commercial clients with your terms attached. Keep payment status tied to the booking so you can see what’s owed before you leave site.

Customer updates while your hands are full

Automatic confirmations, arrival windows, and ‘on the way’ messages reduce the constant “where are you?” calls. Customers get the basics without you stopping mid-jetting to answer the phone, and access notes are stored with the job.

The challenges every drainage faces

Emergency call-outs that blow up the day

Blocked drains and sewer backups don’t wait for a free slot. A single urgent job can wipe out three planned visits, then you’re ringing round to rearrange while driving between sites. You need a way to protect emergency capacity without constantly double-booking yourself.

Jobs that change once you’ve lifted the cover

Drain unblocking can turn into a jetting and descaling job, a root cut, or a drain repair once you’ve put a camera down. If your booking doesn’t capture symptoms, access notes, and likely kit needed, you lose time, miss parts, and underquote.

Commercial clients want paperwork, not excuses

Restaurants, letting agents, and facilities teams expect RAMS, service reports, photos, and proof the line’s clear. They also want booked time windows and clear updates for tenants or site managers. Chasing details across texts, emails, and phone calls is where mistakes happen.

Payment and approval delays after the job

Domestic customers often want a fixed price before you start, but commercial jobs can need purchase order approval or sign-off after a CCTV survey. If you don’t capture authorisation and payment terms upfront, you end up waiting weeks and spending evenings chasing invoices.

✓ We solve this

One platform for everything

  • 24/7 online booking
  • Automated reminders
  • Instant payments
  • No more double-bookings
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Built for real drainage workflows

A normal drainage day starts with checking the overnight enquiries: a tenant reporting a gurgling toilet, a café asking for a planned grease line clean, and a homeowner with an outside gully overflowing. You’re already thinking about kit — jetter, rods, wet vac, camera — and whether access is via a rear alley or through the house. Without a proper system, the first hour disappears into back-and-f...

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What we help with

  • Missing urgent blocked drain calls while you’re jetting
  • Turning up without access info and losing 30 minutes
  • Under-allowing time for CCTV surveys that find defects
  • Commercial jobs delayed because no PO or sign-off was captured
  • Customers disputing the bill because the scope wasn’t clear
Drainage Business Mobile App

Manage Your Drainage Business
From Anywhere

Download the iBookFast Provider app and manage your drainage bookings on the go. Accept appointments, chat with clients, track earnings – all from your phone.

Real-Time Drainage Bookings Accept drainage bookings, confirm or reschedule instantly
Live Chat Message your drainage clients directly
Push Notifications Never miss a drainage booking or enquiry
Business Analytics Track your drainage business earnings
Team Management Manage your drainage team schedules
Review Management Respond to drainage service reviews
Download on the App Store
Get it on Google Play

Free to download. Requires a iBookFast provider account.

Quick Setup

Get started in 3 simple steps

Your drainage business accepting bookings in under 5 minutes

1

List your drainage job types and call-out rules

Add services like drain unblocking, jetting/descaling, CCTV drain surveys, root cutting, drain patch repair, and sewer repair. Set realistic durations, out-of-hours rates, and whether a call-out fee applies before any work starts.

2

Collect the details you actually need on arrival

Ask booking questions that prevent wasted visits: manhole/gully location, parking restrictions, shared drainage, indoor/outdoor access, previous unblocks, and whether there’s flooding or sewage backing up. Attach photos if the customer has them.

3

Set your coverage area and start taking bookings

Define your service radius by postcode and add travel charges if you use them. Share your booking link on Google Business Profile, your website, and invoices so customers can book emergencies and planned maintenance without chasing you by phone.

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Simple Pricing

Choose the Perfect Plan for Your Business

Start free and scale as you grow. No hidden fees, cancel anytime.

Starter

Perfect for getting started with your first listing

Free
  • 0% platform commission
  • Free Listing
  • Email Notifications
  • Unlimited Services
Get Started Free

Pro

Great for growing businesses with multiple services

£ 14 /month
  • Up to 5 team members
  • 0% platform commission
  • Up to 5 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Premium

Best for established businesses ready to scale

£ 29 /month
  • Up to 15 team members
  • 0% platform commission
  • Up to 15 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Secure Payments
Cancel Anytime
24/7 Support
No Hidden Fees

Save 10+ Hours Weekly

Automate scheduling and spend more time on what you do best

Increase Revenue by 40%

Fill more slots and reduce no-shows with automated reminders

Happier Clients

Provide a modern booking experience your clients will love

FAQ

Questions? Answers.

Everything you need to know about our drainage booking system.

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Can I keep availability for emergency blocked drains without overbooking?

Yes. You can hold back specific same-day slots for urgent unblocks and sewer backups, while still allowing routine drain cleaning and planned jetting to book ahead. If the emergency slots aren’t used, you can release them later in the day. It stops your diary filling up with low-urgency jobs.

What drainage job types can customers book online?

Typical bookable services include drain unblocking, high-pressure jetting, CCTV drain surveys, drain cleaning, root ingress investigation, and follow-on drain repairs. Each job type can have its own time allowance and questions. That way you’re not treating a survey the same as a quick rod job.

How does the system handle jobs that change after a CCTV survey?

You can book the survey as the first step, then send a repair quote based on findings with a link to book the next slot. Notes and photos stay with the job record so nothing gets lost. It’s ideal when a “blockage” turns out to be a collapse, displaced joint, or roots.

When should I take payment for drainage work?

For domestic call-outs, many firms take a deposit to secure the booking and collect the balance on completion by card. For commercial clients, you can invoice with agreed terms and capture who authorises the work at the time of booking. The key is having payment expectations set before you arrive.

Does it work for teams and multiple vans?

Yes. You can organise bookings by engineer or crew, so the CCTV van isn’t sent to a job that needs jetting capacity, and vice versa. It also helps when you’ve got a mate doing planned cleans while you handle emergency unblocks. Everyone can see the same job details and timing.

How does it help convert quotes into booked drain repairs?

After a survey or inspection, you can send the quote promptly with clear scope (patch repair, excavation, lining, or replacement) and a booking link for available dates. Customers are more likely to commit when they can pick a slot immediately. It reduces the ‘I’ll call you back’ drop-off.

What customer messages are most useful in drainage?

Confirmations should include arrival windows, access requirements, and what to do if there’s active flooding or sewage. Automated updates are useful when a job overruns due to a stubborn blockage or difficult access. Keeping comms consistent cuts complaints and repeat calls.

Can I vary pricing for different drain unblocking scenarios?

Yes. You can set different rates for standard hours vs out-of-hours, add call-out fees, and price separate services like jetting, CCTV surveys, and repairs. You can also include guidance on what’s included and what might incur additional cost. That helps avoid awkward disputes on site.

0% Commission

Keep 100% of your earnings

70% Less No-Shows

Automated reminders

24/7 Booking

Accept bookings anytime

Instant Payments

Get paid upfront

Why iBookFast for your drainage business?

Drainage isn’t like other trades where a job is usually what it says on the tin. A “blocked sink” might be a simple trap clean, or it could be a main line issue with poor fall, wipes, or roots. A customer doesn’t know the difference — they just know it’s backing up and they want an answer, a price, and a time you’ll arrive. That’s why drainage businesses get hammered by the same problems: too man...

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Take More Drainage Bookings Without Living on the Phone

0% commission booking built for blocked drains, CCTV surveys, and repairs — with emergency slots, deposits, and clear customer comms.

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