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Best document services booking software to grow your business

Smart scheduling, seamless payments, and automated reminders — built to keep your calendar full and customers coming back.

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Your Document Services Business
⭐ 4.9 • Open now
Today's Bookings 8 Jobs
This Week £2,450
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Everything you need to run your document services business

Packed with powerful tools to grow your revenue, streamline your bookings, and boost client retention.

Job-spec booking forms (not vague “appointments”)

Collect the details you actually need: file upload/link, page count, colour/B&W, sides, paper type, binding choice, lamination size, and delivery/collection preference. Fewer back-and-forth calls and fewer “that’s not what I meant” reprints.

Same-day & while-you-wait slot controls

Keep short “counter jobs” moving without sacrificing booked work. Set dedicated quick-turn slots for scan-to-email, photocopying, and laminating, and separate longer blocks for binding, booklet making, and large print runs.

Deposits for print runs, legal bundles & notary

Take a deposit or full payment at booking for higher-value jobs where you’ll spend time prepping files or allocating staff. Reduce cancellations and stop holding prime slots for customers who aren’t committed.

Automatic proofs, pickup times & status updates

Send confirmations and updates that make sense for document work: “file received”, “proof ready”, “in print”, “ready for collection”, or “courier dispatched”. Customers know what’s happening without you stepping away from the machines.

Multi-counter and back-room scheduling

If you’ve got a front counter handling walk-ins and a back room running production, you can allocate services to the right person or station. Avoid two staff promising the same slot when one is already tied up with finishing or large-format.

Confidential and certified work handling

For certified copies, notary add-ons, or sensitive documents, add extra checks and buffer time. Make sure customers bring the right ID, originals, and supporting paperwork before they turn up, so you’re not stuck rearranging a whole afternoon.

The challenges every document services faces

Same-day deadlines vs walk-in traffic

You’ll have customers who need prints “in an hour” alongside a steady stream of walk-ins wanting photocopies, passport photos, lamination, and last-minute binding. Without protected time slots, urgent work pushes everything back, and you’re left apologising at the counter while the queue grows.

Missing job details cause rework and delays

A booking that just says “printing” is useless. You need page count, colour/B&W, paper stock, single/double-sided, finishing (staple, comb, wire), and whether the file is print-ready. When details arrive late, you waste time quoting twice or reprinting because expectations weren’t set.

Pricing isn’t one-size-fits-all

Document work is full of variables: file cleanup, heavy coverage colour, mixed paper weights, tab dividers, oversized plans, or confidential handling. Customers also expect quick estimates. If you can’t capture options at booking, you either underquote or spend your evenings writing bespoke prices.

Payments, deposits, and no-shows

Small jobs are often pay-on-collection, but bigger print runs, legal bundles, and notary appointments can involve prep time and materials. No-shows hurt because you’ve held capacity and sometimes ordered stock. You need a clear way to take deposits and confirm attendance without chasing.

✓ We solve this

One platform for everything

  • 24/7 online booking
  • Automated reminders
  • Instant payments
  • No more double-bookings
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Built for real document services workflows

A typical day starts with opening up, checking the overnight bookings, and lining up production work before the first walk-ins. You’ll have a mix: a student booking 2x dissertation copies with colour inserts and comb binding, an office manager needing 300 double-sided A4 prints on 100gsm, and a scan-to-email slot for a customer sending documents to a solicitor. By mid-morning the phone starts: “C...

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What we help with

  • Walk-ins colliding with booked print jobs and causing queues
  • Customers turning up with the wrong file format or missing pages
  • Underquoting because the booking didn’t capture finishing details
  • No-shows on notary/certified appointments wasting prime slots
  • Spending evenings replying to “how much for…” messages with no specs
Document Services Business Mobile App

Manage Your Document Services Business
From Anywhere

Download the iBookFast Provider app and manage your document services bookings on the go. Accept appointments, chat with clients, track earnings – all from your phone.

Real-Time Document Services Bookings Accept document services bookings, confirm or reschedule instantly
Live Chat Message your document services clients directly
Push Notifications Never miss a document services booking or enquiry
Business Analytics Track your document services business earnings
Team Management Manage your document services team schedules
Review Management Respond to document services service reviews
Download on the App Store
Get it on Google Play

Free to download. Requires a iBookFast provider account.

Quick Setup

Get started in 3 simple steps

Your document services business accepting bookings in under 5 minutes

1

List your real services and finishing options

Add printing (B&W/colour), scanning, photocopying, binding types (comb, wire, thermal), laminating sizes, and any certified/copy-check services. Include the choices that change time and price, like paper weight, duplex, and turnaround speed.

2

Set turnaround times and protect urgent capacity

Create short slots for while-you-wait counter jobs and longer blocks for production work like large runs and binding. Add buffers for file checking, trimming, and reprints, and keep a few same-day slots for genuine urgent requests.

3

Choose how you take payment and confirm jobs

Enable pay-on-collection for quick jobs, and deposits for higher-value runs, legal bundles, or work that requires prep. Set automatic messages for file receipt, proof approval, and ready-for-collection so customers don’t chase you by phone.

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Simple Pricing

Choose the Perfect Plan for Your Business

Start free and scale as you grow. No hidden fees, cancel anytime.

Starter

Perfect for getting started with your first listing

Free
  • 0% platform commission
  • Free Listing
  • Email Notifications
  • Unlimited Services
Get Started Free

Pro

Great for growing businesses with multiple services

£ 14 /month
  • Up to 5 team members
  • 0% platform commission
  • Up to 5 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Premium

Best for established businesses ready to scale

£ 29 /month
  • Up to 15 team members
  • 0% platform commission
  • Up to 15 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Secure Payments
Cancel Anytime
24/7 Support
No Hidden Fees

Save 10+ Hours Weekly

Automate scheduling and spend more time on what you do best

Increase Revenue by 40%

Fill more slots and reduce no-shows with automated reminders

Happier Clients

Provide a modern booking experience your clients will love

FAQ

Questions? Answers.

Everything you need to know about our document services booking system.

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Can I keep slots aside for urgent same-day printing?

Yes. You can set specific “same-day” or “while-you-wait” slots and limit how many can be booked per hour. That means you can still handle genuine urgent jobs without letting them swallow the whole day. You can also add buffers for file checking and finishing.

What types of document services can customers book?

You can offer bookings for printing (B&W/colour), photocopying, scanning to email, binding (comb, wire, thermal), laminating, and pickup/collection slots. If you handle specialist work like legal bundles or confidential printing, you can add those as separate services with extra checks. Each service can have its own questions and time rules.

When should I take payment for print runs and binding jobs?

For small counter jobs, pay-on-collection usually works fine. For larger runs, dissertation bundles, or anything needing prep and materials, taking a deposit at booking protects your time and paper stock. You can set different payment rules by service so you’re not forcing upfront payment on every £2 photocopy.

Is there a seasonal rush in document services, and can the diary cope?

Definitely. Dissertation and coursework deadlines can create sudden spikes, and business printing ramps up around events and end-of-quarter admin. With service-based time blocks, you can increase capacity for the services that surge (like binding) without breaking your whole schedule. You can also tighten booking limits during peak weeks.

Can multiple staff members manage bookings across a counter and back-room production?

Yes. You can allocate services to different team members or stations, so a front counter person isn’t accidentally booking time that your finisher or print operator needs. It helps when you’ve got one person handling walk-ins and another running production. Everyone sees the same live availability.

How does it help turn quotes into confirmed bookings?

Instead of long email threads, you can send a booking link with the exact service options and price bands you need. Customers choose their slot, upload their file, and pay a deposit if required. That reduces the “I’ll come back to you” problem and stops you doing unpaid prep for jobs that never land.

Can customers upload files and get updates without ringing the shop?

Yes. Customers can provide a file link or upload where appropriate, and you can send automatic messages for confirmation, file received, proof ready, and collection time. That cuts down on calls during busy counter periods. It also gives customers confidence that their job hasn’t been forgotten.

Can I vary pricing for colour, paper types, binding, and turnaround speed?

You can. Set different prices for B&W vs colour, single- vs double-sided, and add-ons like thicker paper, covers, tabs, and binding types. You can also charge for express turnaround or file cleanup as separate options. This avoids awkward surprises at collection and keeps your margins sensible.

0% Commission

Keep 100% of your earnings

70% Less No-Shows

Automated reminders

24/7 Booking

Accept bookings anytime

Instant Payments

Get paid upfront

Why iBookFast for your document services business?

Document services looks simple from the outside, but the diary can fall apart fast. You’re juggling counter work (photocopying, scanning, laminating) with production work (print runs, booklet making, binding, trimming) and, for some businesses, certified copies and notary-adjacent appointments. The problem is that customers don’t understand the hidden steps: checking files, setting bleed and margi...

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Take Control of Print Jobs, Walk-Ins and Deadlines

Start taking bookings with proper job specs, deposits for big runs, and fewer “can you do it now?” calls — with 0% commission.

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