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Best counsellor booking software to grow your business

Smart scheduling, seamless payments, and automated reminders — built to keep your calendar full and customers coming back.

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Your Counsellor Business
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Everything you need to run your counsellor business

Packed with powerful tools to grow your revenue, streamline your bookings, and boost client retention.

Intake & assessment slot control

Offer dedicated first-session and assessment options with the right length, questions, and prep info. Keep intakes separate from ongoing therapy slots so your regular clients aren’t pushed around every time a new enquiry comes in.

Recurring session scheduling (weekly/fortnightly)

Set repeat appointments for ongoing clients and protect those times in your diary. Perfect for long-term psychotherapy work where consistency matters, without you manually copying appointments or risking clashes.

Buffer time for notes and decompression

Build in automatic gaps between sessions for clinical notes, risk considerations, and simply resetting. Stops the “one client ends late, the next starts stressed” cycle that makes the whole day run behind.

Deposits and pre-payment for first sessions

Take a deposit or full payment at booking for initial appointments, where no-shows are most common. It sets expectations early and reduces the awkwardness of discussing fees when a client is already anxious about attending.

Clear cancellation rules with automated reminders

Send confirmations and reminders that include your cancellation window and what happens if a session is missed. It cuts down on “I forgot” messages and gives you something consistent to point to when a late cancellation happens.

Confidential booking flow and data protection

Keep client details gathered in one secure place rather than scattered across texts and inboxes. Share only what’s needed for the session, and reduce the risk of sending the wrong info to the wrong person when you’re tired at the end of the day.

The challenges every counsellor faces

Recurring weekly slots and protecting your caseload

Many clients need the same time each week, and once a slot is gone, it’s gone. If you’re managing this by memory, spreadsheets, or messages, it’s easy to accidentally offer a regular slot to someone else or lose track of who’s fortnightly versus weekly.

Late cancellations, no-shows, and uncomfortable money chats

A missed session isn’t just lost income — it affects continuity of care and your own schedule. Chasing payment after a no-show can feel ethically messy and emotionally draining. You need clear cancellation rules and payment steps that don’t turn you into a debt collector.

Holding boundaries when clients message at all hours

Clients often reach out in the evening or during crisis moments, and you may not be able to respond between sessions. Without a structured booking and messaging process, you end up with scattered WhatsApps, voicemail, and emails, and clients feel ignored even when you’re fully booked.

Mixing online, in-person, and room hire logistics

Many UK counsellors split time between Zoom/Teams sessions and in-person work, sometimes across hired rooms with fixed availability. Double-booking a room, forgetting travel time, or stacking sessions back-to-back without a break for notes can quickly lead to burnout and mistakes.

✓ We solve this

One platform for everything

  • 24/7 online booking
  • Automated reminders
  • Instant payments
  • No more double-bookings
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Built for real counsellor workflows

A typical day starts with a quick check of your caseload and any overnight enquiries. You’ve got a couple of regular weekly clients in the morning, an assessment slot at lunchtime, then a run of afternoon sessions. In between, you need breathing space for clinical notes, reviewing goals, and planning for higher-risk clients. Without a proper system, the admin creeps in: a voicemail asking “Do you...

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What we help with

  • Clients ringing between sessions when you can’t answer
  • Losing track of who is weekly, fortnightly, or ad-hoc
  • No-shows for first sessions after long email threads
  • Back-to-back appointments leaving no time for notes
  • Awkwardly chasing payment after a missed session
Counsellor Business Mobile App

Manage Your Counsellor Business
From Anywhere

Download the iBookFast Provider app and manage your counsellor bookings on the go. Accept appointments, chat with clients, track earnings – all from your phone.

Real-Time Counsellor Bookings Accept counsellor bookings, confirm or reschedule instantly
Live Chat Message your counsellor clients directly
Push Notifications Never miss a counsellor booking or enquiry
Business Analytics Track your counsellor business earnings
Team Management Manage your counsellor team schedules
Review Management Respond to counsellor service reviews

Free to download. Requires a iBookFast provider account.

Quick Setup

Get started in 3 simple steps

Your counsellor business accepting bookings in under 5 minutes

1

Add your session types and fees

Create options for assessment/initial consultation, individual therapy, couples counselling, and longer sessions. Set your standard fee, concessions if you offer them, and whether first sessions require a deposit or full pre-payment.

2

Set your working hours, locations, and buffers

Define when you see clients, whether you offer online sessions, in-person appointments, or both, and add buffer time for notes and decompression. If you hire a room, set the days and hours it’s available so you don’t accidentally book outside it.

3

Share your booking link with new and existing clients

Put your link on your website, Google Business Profile, and emails. New enquiries can book an assessment without a long back-and-forth, and existing clients can confirm their next session or request a change within your cancellation rules.

Simple Pricing

Choose the Perfect Plan for Your Business

Start free and scale as you grow. No hidden fees, cancel anytime.

Starter

Perfect for getting started with your first listing

Free
  • 0% platform commission
  • Free Listing
  • Email Notifications
  • Unlimited Services

Pro

Great for growing businesses with multiple services

£ 14 /month
  • Up to 5 team members
  • 0% platform commission
  • Up to 5 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial

Premium

Best for established businesses ready to scale

£ 29 /month
  • Up to 15 team members
  • 0% platform commission
  • Up to 15 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Secure Payments
Cancel Anytime
24/7 Support
No Hidden Fees

Save 10+ Hours Weekly

Automate scheduling and spend more time on what you do best

Increase Revenue by 40%

Fill more slots and reduce no-shows with automated reminders

Happier Clients

Provide a modern booking experience your clients will love

FAQ

Questions? Answers.

Everything you need to know about our counsellor booking system.

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How do you handle urgent or crisis requests through the booking system?

You can keep urgent slots limited and separate from routine therapy sessions, so your regular caseload isn’t constantly disrupted. The booking page can clearly state what you do and don’t provide (for example, not a crisis service) and direct clients to appropriate UK crisis support routes. That protects client safety and your professional boundaries.

Can I offer different appointment types like assessments, individual therapy, and couples sessions?

Yes — you can set each session type with its own duration, fee, and availability rules. Many counsellors keep assessments at specific times of day and reserve prime weekly slots for ongoing work. Couples sessions can be longer and spaced out with extra buffer time.

When should clients pay — at booking or after the session?

Both options work depending on your policy and client group. Many UK counsellors take a deposit or full payment at booking for first sessions to reduce no-shows. For ongoing clients, you can take payment upfront or immediately after, with clear receipts for their records.

Is there a seasonal pattern in counselling bookings in the UK?

Often, yes. January and early spring tend to bring a surge in new enquiries, while summer can be heavy on rescheduling due to holidays. Exam periods can increase demand for anxiety and stress support. A system with reminders and easy slot management helps you cope when changes spike.

Can a group practice or clinic manage multiple counsellors and diaries?

Yes — each counsellor can have their own availability, session types, and booking rules. Reception/admin staff can view calendars without needing to juggle separate systems. It’s also helpful for allocating assessments to the right practitioner based on availability and specialism.

How does it help turn enquiries into booked first sessions?

Instead of long email threads, you can send a single link that shows real assessment availability and the next steps. Clients get immediate confirmation and reminders, which reduces drop-off. You can also include key information upfront — fees, location, online links, and cancellation terms — so fewer people disappear after asking for details.

How do clients receive session details without lots of back-and-forth messages?

Confirmations can include your practice address, entry instructions for room hire buildings, or the secure video link for online work. Reminders reduce last-minute “Where am I going?” messages. You can keep communication consistent without relying on WhatsApp threads that get lost.

Can I vary pricing for different needs, like longer sessions or concessions?

Yes — you can set different prices for 50-minute sessions, 90-minute couples work, or extended assessments. If you offer concessions, you can make them a separate option with its own availability so it doesn’t get overbooked. This keeps your pricing transparent without negotiating each time.

0% Commission

Keep 100% of your earnings

70% Less No-Shows

Automated reminders

24/7 Booking

Accept bookings anytime

Instant Payments

Get paid upfront

Why iBookFast for your counsellor business?

Counselling work relies on consistency, privacy, and clear boundaries — and that’s exactly where messy booking habits cause the most friction. In the UK, many clients start with a tentative enquiry, then need reassurance about what happens next: how long sessions are, whether you work online or in person, what you charge, and how quickly they can be seen. If your availability lives in your head (o...

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Start Taking Therapy Bookings Without the Back-and-Forth

Put assessments, recurring sessions, reminders and deposits in one place — with 0% commission on every booking.

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