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Best appliance repair booking software to grow your business

Smart scheduling, seamless payments, and automated reminders — built to keep your calendar full and customers coming back.

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Your Appliance Repair Business
⭐ 4.9 • Open now
Today's Bookings 8 Jobs
This Week £2,450
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Everything you need to run your appliance repair business

Packed with powerful tools to grow your revenue, streamline your bookings, and boost client retention.

Job-type booking that matches real faults

Let customers choose “fridge not cooling”, “oven not heating”, “washer not spinning” and similar options so you arrive with the right tools, likely parts, and proper time allowance — not a vague “appliance fix” that ruins the schedule.

Call-out fee, diagnostic fee & deposit controls

Set clear pricing rules: fixed call-out within your area, higher rate outside it, and optional deposits for premium slots. It reduces tyre-kickers and stops the end-of-job payment conversation turning into a negotiation.

Time windows that account for fault-finding

Offer realistic arrival windows (e.g. 8–11, 11–2, 2–5) and pad time for diagnostics-heavy jobs like intermittent faults and electrical trips. Fewer overbooked days, fewer “where are you?” calls, and less rushing.

Customer updates when you’re hands-on

Automatic confirmations, reminders and “on my way” messages mean customers aren’t ringing while you’ve got panels off and a multimeter in hand. It also cuts no-shows for routine repairs and return visits.

Service area and travel logic for call-outs

Define your coverage by postcode/zone and control what customers can book based on distance. If you charge extra for rural runs or want to keep same-day slots local, the booking rules do the arguing for you.

Engineer diary view for solo or small teams

Whether it’s just you, or you’ve got two engineers covering different patches, keep each diary separate with clear job notes. No more double-booking the van, or sending the wrong person without the right experience.

The challenges every appliance repair faces

Unpredictable job lengths after diagnostics

A customer books “washing machine not draining”, but until you’ve checked the pump, filter, pressure switch and hoses, you don’t know if it’s a 20‑minute fix or a return visit with parts. Overrunning one job knocks the whole day out and triggers a chain of angry calls.

Parts delays, returns and second visits

Appliance work often needs a follow-up: ordering a PCB, heating element, door lock, fan motor or seal, then coming back once it arrives. Without a proper system, the return visit gets forgotten, the customer chases, and you lose time digging through texts for the original fault details.

High-value emergency expectations

Fridge/freezer failures, no-heat ovens before a weekend, and washing machines leaking onto the kitchen floor feel like emergencies to customers. They expect same-day options and clear time windows. If you can’t answer the phone, the job goes to the next engineer who can.

Call-out fees, deposits and awkward payment chats

Customers ask about pricing before they’ll commit, but every job is different. You need a clear call-out/diagnostic fee, optional deposit, and an easy way to take payment on site. Otherwise you’re left chasing bank transfers or writing invoices at night.

✓ We solve this

One platform for everything

  • 24/7 online booking
  • Automated reminders
  • Instant payments
  • No more double-bookings
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Built for real appliance repair workflows

Most appliance engineers start the day with a quick scan of the diary, a check on parts deliveries, and a couple of messages from customers asking for an ETA. Then the reality hits: the first job is a washing machine that’s leaking, but once you pull it out you find a split hose and the customer’s cupboard is soaked. The next booking is an oven repair, but the tenant can’t be there until after lun...

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What we help with

  • Missing calls while you’re mid-diagnosis and losing the job
  • Jobs booked as “appliance repair” with no fault details or model info
  • Double-bookings when a fault-find turns into a two-hour strip-down
  • Forgetting to schedule the return visit once the PCB or element arrives
  • Awkward end-of-job payment chats and chasing bank transfers later
Appliance Repair Business Mobile App

Manage Your Appliance Repair Business
From Anywhere

Download the iBookFast Provider app and manage your appliance repair bookings on the go. Accept appointments, chat with clients, track earnings – all from your phone.

Real-Time Appliance Repair Bookings Accept appliance repair bookings, confirm or reschedule instantly
Live Chat Message your appliance repair clients directly
Push Notifications Never miss a appliance repair booking or enquiry
Business Analytics Track your appliance repair business earnings
Team Management Manage your appliance repair team schedules
Review Management Respond to appliance repair service reviews
Download on the App Store
Get it on Google Play

Free to download. Requires a iBookFast provider account.

Quick Setup

Get started in 3 simple steps

Your appliance repair business accepting bookings in under 5 minutes

1

Add your repair job types and call-out rules

List the work you actually do (washing machine repair, fridge/freezer repair, oven/cooker repair, dishwasher repair) and set your call-out/diagnostic fee. Add longer slots for fault-finding jobs and shorter ones for straightforward swaps like seals, belts and elements.

2

Set your service area and travel pricing

Define where you cover by postcode or zone, and decide how you handle travel outside your core patch. If you keep same-day slots for local jobs or charge extra for rural runs, build that into the booking options so you’re not negotiating on the phone.

3

Turn on deposits, reminders and customer questions

Choose whether to take a deposit or call-out fee upfront, then add booking questions like appliance make/model, fault symptoms, integrated or freestanding, and parking/access notes. Switch on SMS/email reminders to cut no-shows and last-minute cancellations.

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Simple Pricing

Choose the Perfect Plan for Your Business

Start free and scale as you grow. No hidden fees, cancel anytime.

Starter

Perfect for getting started with your first listing

Free
  • 0% platform commission
  • Free Listing
  • Email Notifications
  • Unlimited Services
Get Started Free

Pro

Great for growing businesses with multiple services

£ 14 /month
  • Up to 5 team members
  • 0% platform commission
  • Up to 5 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Premium

Best for established businesses ready to scale

£ 29 /month
  • Up to 15 team members
  • 0% platform commission
  • Up to 15 staff members
  • Custom subdomain
  • Embed Widgets
  • Group Bookings
  • 30-day free trial
Start 30-Day Free Trial

30-day free trial, no card required

Secure Payments
Cancel Anytime
24/7 Support
No Hidden Fees

Save 10+ Hours Weekly

Automate scheduling and spend more time on what you do best

Increase Revenue by 40%

Fill more slots and reduce no-shows with automated reminders

Happier Clients

Provide a modern booking experience your clients will love

FAQ

Questions? Answers.

Everything you need to know about our appliance repair booking system.

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Can I keep slots free for urgent fridge/freezer breakdowns?

Yes. You can reserve same-day or next-day capacity for “no cooling” and “freezer not freezing” type jobs, then release it later if it doesn’t fill. That way you’re not stuck with a full diary of low-urgency work when an emergency call-out comes in. It also stops you overpromising on the phone.

What job types work best for online booking in appliance repair?

The most common are washing machine repair (not draining/spinning/leaking), fridge repair (not cooling/ice build-up), oven repair (not heating/temperature issues), and dishwasher repair (not draining/leaking). Setting these as booking options helps you allocate the right time window and prompts customers to give proper fault details. You can still keep a “not sure” option for odd faults.

When should I take payment — upfront, on site, or invoice later?

Many engineers take a call-out or diagnostic fee upfront to reduce cancellations and wasted journeys. Others take payment on completion by card or bank transfer, especially for straightforward repairs. The system can support deposits for premium slots, then take the balance after the job, which keeps cashflow steady without upsetting good customers.

How does it help during busy periods like winter and Christmas?

Those spikes are when the phone goes non-stop and diaries get messy. Online booking shows customers what you can actually do, instead of you guessing availability between jobs. You can limit the number of same-day bookings, shorten your service area temporarily, or prioritise high-urgency categories like fridge/freezer failures.

Can I run multiple engineers or a small team from one system?

Yes. You can keep separate diaries per engineer, assign jobs based on area or skill set (e.g. refrigeration vs cooking appliances), and avoid two people being booked for the same time. It’s also useful if you have one person handling admin while engineers are out on call-outs. Everyone sees the same job details and notes.

How does it improve quote-to-booking conversion for repairs?

Customers often ring three places, then go with whoever gives a clear price structure and a slot. With booking, you can show the call-out/diagnostic fee upfront and let them secure a time without waiting for a callback. Automated confirmations and reminders reduce drop-offs between enquiry and appointment.

Will customers get updates if I’m running late on a job?

Yes. You can send automatic confirmations and reminders, and use quick status messages like “on my way” when you’re leaving the previous job. That’s crucial in appliance repair because customers may need to empty a fridge, clear under-counter units, or arrange access with tenants. Fewer missed appointments, fewer frustrated calls.

Can I vary pricing for integrated appliances, out-of-area jobs, or weekends?

You can. Integrated appliances often take longer (removal and refitting), and out-of-area call-outs cost more in travel time, so it makes sense to price them differently. You can also set higher rates for evenings/weekends or offer them as limited premium slots. This keeps your pricing consistent and avoids awkward haggling.

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Keep 100% of your earnings

70% Less No-Shows

Automated reminders

24/7 Booking

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Instant Payments

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Why iBookFast for your appliance repair business?

Appliance repair lives and dies on responsiveness and trust. Customers don’t just want “someone next week” — they’re staring at a freezer full of food, a washing machine full of water, or an oven that’s packed in the middle of a family week. If you miss the call, they’ll try the next number on Google. But if you answer every call, you end up diagnosing by phone while driving, or taking bookings wh...

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Start Taking Appliance Repair Bookings Without the Phone Tag

Set call-out fees, capture fault details, and fill your diary with the right jobs — 0% commission on every repair.

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